Q1. Can the products be customized?
A: Yes, they can be customized.
Q2. What is your minimum order quantity (MOQ)?
A:The MOQ is 200 pieces for inside-painted Christmas balls, 300 pieces for cloisonné Christmas balls, and 1000 pieces for foam Christmas balls.
Q3. How is the sample fee determined?
A: The sample fee for the enameled Christmas balls is $30 - $45 per pattern. lf theorder quantity exceeds 300 for each pattern, the balance will be deducted afterthe delivery. For the celadon blue ones, it is $60; for the foam Christmas balls, it is $55 per pattern. lf the quantity exceeds 2000 for each pattern, the balance willbe deducted after the delivery.
Q4.Customer: How is the payment for the order made?
A: After confrming the sample, 30% of the payment is made upfront. Productionof the main order begins, and the remaining 70% is paid before shipment. (Thecompany needs to bear the transfer fee.)
Q5: What payment methods are supported?
A: T/T,WeChat, Alipay, Western Union.
Q6: What to do if the goods are damaged after receiving them?
A: Within one month, you can claim compensation from the logistics company.Our products are covered by transportation insurance. Compensation will not bemade if the period exceeds one month.
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